Ticket

• How to purchase InterCity Bus Ticket or MotorCycle Delivery Ticket?

  Customers may purchase the mentioned services at our counter, or through our website www.intercity.my

• Is there any discount for Children/OKU Passengers/Students?

  Unfortunately no. However, children aged 2 and below does not require a ticket.

• How do I reschedule the date and time of my ticket?

  1. Passengers are allowed to reschedule their travelling period 24 hours before the purchased date and time.
  2. A transaction fee of RM5 will be imposed on each ticket rescheduling. The imposed fee will be based on the price difference of the new ticket.
  3. Each passengers are eligible to one (1) ticket rescheduling.
  4. Ticket rescheduling can be done through InterCity counters or WhatsApp (InterCity: +6012-4703155). However, counter rescheduling is not available at Penang Sentral, Shah Alam, and TBS.

• Can we get a refund on any form of cancellation?

  Unfortunately no, InterCity does not provide a refund but ticket rescheduling is available as long as it is 24 hours before the journey.

• Are passengers allow to board or depart at rest areas?

  Yes, passengers may board/depart at rest areas. However, it is strictly depending on a case by case basis. For example, as long as it does not violate any rules and regulations.

• Do we need to provide a physical ticket if we purchased online?

  For online purchases, a physical ticket is not mandatory as long as you have the digital copy. However, you may always drop-by the counter before your trip to print the physical ticket at zero cost.

Booking

• Can customers make booking for an upcoming trip?

  Yes, customer may secure a seat in advance as long as payments are done beforehand.

Delivery

• Is InterCity responsible for any incurred damages throughout the motorcycle delivery?

  InterCity will be responsible and provide compensation on any damages done throughout the motorcycle delivery.

• Can InterCity deliver pets or food such as durians?

  Unfortunately, InterCity does not provide pets delivery, and the delivery of food such as durians and etc that may affect the wellbeing of other customers are strictly not allowed.

• Are passengers allowed to deliver motorcycle without boarding the bus?

  Yes, you may deliver the motorcycle without boarding the bus as long as you provide a copy of the vehicle grant and the senderʼs IC.

• Will my motorcycle be left aside in the event if the receiver is absent?

  1. InterCity will not leave the motorcycle unattended in the event if the receiver is absent. To ensure that this does not happen, our drivers will contact the receiver before arriving the destination.
  2. In the event if a receiver is absent, InterCity has the rights to transport the motorcycle to the final destination of the route, and additional charges will incurred for transportation and strong purposes.

• What are the terms and conditions for motorcycle delivery?

  1. Customers are encouraged to ensure that the fuel tank of each motorcycle is below full tank (Ideally half tank) for safety purposes.
  2. Customers have to ensure that each motorcycle has a double stand in place.
  3. The motorcycle has to arrived 30 minutes before the bus trip for logistics arrangement.

Destination

• Are there any available trips for East Coast routes?

  Unfortunately, InterCity does not have routes to Kelantan, Terengganu, and Pahang at the moment.

Booking

• Location Tracking (GPS)

  Customers are given the privilege to track the location of the bus using InterCityʼs GPS system at www.intercity.my